She calls you by her sister's name. She asks when your dad is coming home — and your dad passed away twelve years ago. She says she needs to start dinner for the kids, and the kids are in their fifties. These moments arrive without warning, and most of us freeze. Then we do the thing that feels most natural: we correct her. We say, Mom, that was forty years ago. We mean well. But it almost never helps — and understanding why can quietly change everything about how you show up for her.
Why Her Past Feels More Real Than Yesterday
With many forms of dementia, recent memories tend to erode before older, deeply held ones. The years your mom lived most fully — raising children, building a home, loving your father — often remain more vivid to her than last Tuesday's breakfast. So when she talks about 1975 like it's happening right now, she isn't confused in a way she can be talked out of. Her brain has landed somewhere that feels completely true. She is, in her experience, telling you the truth.
Correcting her doesn't update that memory. It just makes her feel wrong — in front of someone she loves. That's a hard thing for anyone to sit with.
Step In Instead of Pushing Back
The shift that many families find helpful isn't about pretending or going along with something false. It's about stepping into the feeling underneath the confusion. Caregivers and geriatric specialists often call this approach validation therapy — and the core idea is simple: the emotion behind a confused statement is real, even when the facts aren't. When you honor the emotion, the person tends to feel seen. When you argue the facts, they often feel attacked.
If she's asking where your dad is, you don't have to announce that he's gone. You can say, Tell me about him. What do you love about him? You move toward the feeling underneath the question — which is usually about love, connection, or safety — and you meet her there. If she thinks she needs to cook dinner for children who are grown, try asking what she was planning to make. In that moment, she isn't lost. She's somewhere that feels meaningful. Your job isn't to bring her back. It's to be with her where she is.
A Practical Approach for Hard Moments
It helps to have a short mental checklist when one of these moments catches you off guard. Here's what tends to work:
- Breathe first. You don't have to fix it, and you don't have to respond instantly.
- Skip the correction. It won't land the way you hope, and it often causes distress.
- Find the feeling underneath. Is she looking for someone she loves? A sense of purpose? Safety? Go there.
- Ask an opening question — not a closing one. "Tell me about that" and "What was it like?" invite her in rather than shutting things down.
- Take care of yourself afterward. These conversations are genuinely hard. Give yourself a moment before moving on with your day.
The Part Nobody Talks About Enough
These moments don't only affect your mom or dad. They affect you. A 9 p.m. phone call where she's asking for someone who died before you were born. You don't know what to say. You hang up feeling helpless, or guilty, or quietly scared about what comes next. That's not weakness. That's what it feels like to love someone whose world keeps shifting.
One of the hardest stretches is the in-between time — the hours you're not there. The mornings when she wakes up, the house is quiet, and there's nobody around to step in if things feel disorienting. Routine can be genuinely stabilizing for people with dementia, and for many families, the question isn't whether to have more consistent support — it's how to make that happen without uprooting everything.
A Consistent Voice to Start the Morning
That's part of what the team at Call Mabel had in mind when they built Mabel. She's a daily check-in companion who calls your parent on their regular home phone — no apps, no new devices — and has a real conversation. She asks how they slept. She listens to what's on their mind. If something sounds off — your mom mentions a fall, your dad seems more confused than usual, something just doesn't feel right — the family gets a note.
Mabel isn't a medical device or an alarm system. She's closer to a warm, consistent presence that shows up every morning so your parent isn't starting the day alone. For families navigating early to middle-stage memory loss, that kind of predictable routine may help the morning feel a little less disorienting — and the hours between your visits feel a little less empty. Plans start at $29.97 a month, no contracts. You can learn more about how it works at callmabel.com.
- ✓With many forms of dementia, older memories often outlast recent ones — what feels like "the past" to you may feel like right now to her.
- ✓Correcting a confused parent rarely helps and often causes distress; responding to the feeling underneath the confusion tends to go better.
- ✓Validation therapy — honoring emotion over fact — is an approach many caregivers and specialists find genuinely useful, even if it takes practice.
- ✓Routine and a familiar, consistent voice may help make mornings feel less disorienting for people with memory loss.
- ✓These moments are hard on the whole family, not just the person living with dementia — your feelings after a difficult call are worth tending to.